FAQs

Frequently Asked Questions

Where do you ship to?

We currently ship throughout South Africa. Please visit our Shipping & Returns page for full details on delivery times and costs.

How long does delivery take?

Standard delivery takes 3–5 business days. We will send you a tracking number once your order has been dispatched.

Can I return or exchange a product?

Yes! We accept returns within 14 days of delivery, provided items are unused and in their original packaging. Please visit our Shipping & Returns page for full details.

Are your products safe for newborns?

Absolutely. All our products are carefully selected with baby safety as our top priority. We only stock items that meet relevant safety standards.

How do I track my order?

Once your order is dispatched, you will receive an email with your tracking number. You can use this to track your order on our Track Your Order page.

How can I contact you?

You can reach us at hello@marshyandme.co.za or via Instagram DM @marshy.and.me. We aim to respond within 1–2 business days.